At All Stop, we aim to provide a seamless shopping experience for our customers. Our cancellation and refund policy is designed to ensure transparency and customer satisfaction. Please review the details below:
Order Cancellation
Cancellation Period: You may cancel your order within 24 hours of placing it. After this period, cancellations may not be processed, as the order might already be in progress or shipped.
How to Cancel: To cancel an order, please contact our customer service team at support@theherbalmines.com with your order number and request for cancellation.
Refund for Canceled Orders: If the order is successfully canceled within the stipulated time, a full refund will be credited to your original payment method within 7-10 business days. Refund Policy Eligibility for Refund: Refunds are issued for returned items that meet our return eligibility criteria, including being unused, in
original packaging, and in the same condition as received. We will return the product in 3-5 days.
Refunds may also be issued for defective or damaged items after verification.
Processing Timeline:
Once the returned item is received and inspected, the refund will be credited within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
Return Shipping Costs:
The customer is responsible for return shipping costs unless the return is due to an error on our part or a defective/damaged item.For safe return, we recommend using a trackable shipping method.
Refund Methods Refunds will only be issued to the original payment method used during the purchase. If you encounter any issues with receiving the refund, please contact our customer service team for assistance. For prepaid and partial payment orders, if the order has been shipped, the refund will be processed after deducting the shipping charges.For further assistance or inquiries, please reach out to us at support@theherbalmines.com We are here to ensure a smooth and satisfactory experience for all our customers.